Took my Ford F150 here for indicator wrench on dash display. John was polite and professional. I received a prompt call and John explained the indicator light and told me for further diagnosis, the trans had to be taken apart. Afterward they worked with my warranty, got it done and it ran fine. However, a few days later the same indicator came on. I called, spoke to John again and again he was very professional and empathetic, he advised me to get it back in which I did. When I brought the truck in, John was in a meeting with a few of his mechanics. He interrupted the meeting to check in my vehicle and as I explained what was happening, his staff was also attentive and listened to what was happening. It made me feel like they actually cared about my frustration since I thought it was the same problem as before. After a very short time I got a call from John who explained the problem was from a different part. (Wireless throttle converter or something like that). He helped to educate me and explained it wasn’t part of the transmission but could impact it. He then arranged for my truck to be transported to a different place for that repair because it wasn’t something done at Multistate. Thank you John and staff! So far, my truck is running great!
Bryan, Thank you for the awesome feedback and great review. We're thrilled that our team left such a great impression! We are so glad we could get you back on the road safely! We are glad to hear that your truck is running great again and we hope to see you again at Multistate Transmissions!
- Multistate Transmission - Chicago Heights #17